Blind Waiting

"Blind Waiting" is bad - everyone hates it and often don't even realise it.

"Blind Waiting" is when you are waiting for something but you don't know how long for or why, some examples are:
1. Telephone queue system with no information on how long you need to queue for
2. Website messages like "site down for maintenance" - but no date / time for when they'll be back, or reason they are out like system maintenance / upgrades etc..
3. Closed sign in a shop window without a clear sign of when it will reopen
4. Coming soon signs - when is the service coming.

If you have an outage / closure or have customers waiting for any reason, always try to give them the following information
How long they will have to wait
Why they are waiting
Ideally, a better time when they will get a faster response.